Questions,
answered plainly.

Orders are processed within 1–3 business days depending on the product. After processing, estimated delivery times are:

Canada: 3–7 business days for major urban centres. Rural and remote areas may take longer.

United States (contiguous): 3–7 business days.

These are estimates and cannot be guaranteed. Your tracking link will give you the most current delivery information once your order ships.

Canadian customers are billed in CAD. US customers are billed in USD.

Applicable taxes are calculated and displayed at checkout based on your delivery address.

For orders fulfilled from outside Canada, import duties or additional fees may apply depending on the product, its declared value, and applicable customs regulations. Where such charges may apply, this is indicated at checkout or on the product page before you complete your purchase.

A tracking link is sent to your email address as soon as your order ships. You can use this link to follow your delivery in real time.

If your tracking information has not updated within 5 business days of your shipping confirmation email, please contact us at hello@thechoirofessentials.com and we will follow up with the carrier.

Please start by checking with neighbours and in all areas of your property where a delivery may have been left, and whether a delivery notice was left. Carriers occasionally update tracking before the item physically arrives — allowing one additional business day often resolves this.

If you still cannot locate your order, please contact us as soon as possible at hello@thechoirofessentials.com with your order number and we will investigate.

Please contact us promptly at hello@thechoirofessentials.com with your order number and photographs of the packaging and item. We will arrange a resolution — replacement or refund — at no additional cost to you. Prompt notification helps us work with the carrier effectively.

Please contact us immediately at hello@thechoirofessentials.com if you need to update your address. We will do our best to make the change before the order ships, but cannot guarantee changes once processing has begun.

For the full list of eligibility conditions, see our Returns & Refunds Policy →

Email us at hello@thechoirofessentials.com with your order number and the reason for your return. We will respond within 1–2 business days with return instructions. You do not need to call or fill out a form — an email is all we need to begin.

For change-of-mind returns, the cost of return shipping is the customer's responsibility in both Canada and the United States.

If you are returning a product because it arrived damaged, is defective, does not match its description, or was incorrectly sent, we cover reasonable return shipping costs and will provide instructions once we confirm the issue.

Once your return is received, we inspect it within 2 business days and process your refund within 5–7 business days. Depending on your payment provider, funds may take an additional 3–10 business days to appear in your account. You will receive a confirmation email when the refund is processed on our end.

Refunds are issued to the original payment method.

Exchanges are handled as a return of the original item followed by a new order. To arrange this, please include your preferred replacement in your return email and we will confirm availability before you send anything back.

The following are not eligible for change-of-mind returns: items returned after 30 days, items that have been used or installed, opened hygiene products or consumables, and products marked as Final Sale at the time of purchase.

If your product arrived defective or damaged, or does not match its description, different terms apply regardless of category. Contact us at hello@thechoirofessentials.com.

The Choir Standard is the five-question framework every product must pass before it earns a place in our collection. The criteria are: real-life usefulness, honest quality, the gift test, lasting value, and whether the object works well for many kinds of people and homes — not just a specific aesthetic.

If a product passes all five, it belongs here. If it passes four, it doesn't.

Read the full Choir Standard →

Products are identified through research — not supplier catalogs or trend reports. Every candidate is assessed against all five Choir Standard criteria. We move when we're certain, not when we're on a timeline.

The collection is also reviewed on an ongoing basis. Products that no longer meet the Standard are removed.

It means the product is temporarily out of stock with our fulfillment partners. You can join the notify list directly on the product page and we will email you when it becomes available again. We do not remove products from the collection during temporary stock gaps.

Yes — but only when they earn it. New products are added as they pass The Choir Standard. We don't add for the sake of adding. The collection grows deliberately.

To be the first to know when something new joins, join our email list →

No. You can check out as a guest without creating an account. Creating an account allows you to view order history, track shipments, and save your details for future orders.

We accept Shop Pay, Apple Pay, Visa, Mastercard, and other major payment methods. Available options are displayed at checkout. All payment processing is handled securely through Shopify Payments — we do not store your full card details.

Canadian customers are charged in Canadian dollars (CAD). US customers are charged in US dollars (USD). Your currency is determined by your delivery address at checkout.

Your personal information is used to process and fulfill your order, send transactional communications, and — where you have consented — marketing emails. We do not sell your personal information to third parties.

For the full details of how we collect, use, and protect your information, see our Privacy Policy →

Every marketing email from The Choir of Essentials includes an unsubscribe link at the bottom. You can also email us at hello@thechoirofessentials.com and request removal — we process unsubscribe requests within 10 business days. Unsubscribing does not affect transactional emails related to orders you have placed.