Questions,
answered plainly.

Find what you need below — or send us a message through our Contact form or at hello@thechoirofessentials.com, and a real person will get back to you within 1–2 business days.

Shipping

Where do you ship?

We ship to Canada and the United States. Every product currently listed ships to both; checkout confirms whether an item can be delivered to your address.

How much does shipping cost?

Travel organizers currently ship free. Shipping for locally made pieces is calculated at checkout. Every charge is shown before you pay. Canadian customers are billed in CAD and U.S. customers in USD.

How long will my order take to arrive?

Travel organizers ship from our fulfilment partner's warehouse in China; the supplier estimates about 8 business days to the U.S. and 9 to Canada after processing. Locally made pieces ship from the maker's studio in Calgary, Alberta, with estimates shown at checkout. Estimates are not guaranteed — your tracking link has the latest information.

Will I be charged duties or import fees?

Applicable taxes are calculated and displayed at checkout. Orders crossing an international border may be subject to duties, taxes or customs charges assessed by the destination country.

How do I track my order?

A tracking link is sent to your email as soon as your order ships. If tracking has not updated within 5 business days of your shipping confirmation, please contact us and we will follow up.

My tracking says delivered, but I haven't received anything.

Please check with neighbours and around your property first — carriers occasionally update tracking before the item arrives, and one extra business day often resolves this. If you still cannot find it, contact us with your order number.

My order arrived damaged. What should I do?

Email hello@thechoirofessentials.com promptly with your order number and photos of the packaging and item, and we will arrange a replacement or refund at no additional cost to you.

Can I change my shipping address after ordering?

Please contact us immediately. We will do our best to update it before the order ships, but cannot guarantee changes once processing has begun.

Returns & Refunds

What is your return window?

We accept returns within 30 days of your confirmed delivery date for eligible products. Items must be unused, uninstalled, and in their original or suitable protective packaging. See our Returns & Refunds Policy for full details.

How do I start a return?

Send us a message through our Contact form or email hello@thechoirofessentials.com with your order number and the reason for your return. We will reply within 1–2 business days with the correct return address and instructions. Please do not send items to our mailing address.

Do I pay for return shipping?

For change-of-mind returns, return shipping is the customer's responsibility in both Canada and the United States. If a product arrived damaged, is defective, does not match its description, or was sent incorrectly, we cover reasonable return costs once the issue is confirmed.

When will I receive my refund?

Returned items are inspected within 2 business days of receipt and refunds are processed within 5–7 business days. Your payment provider may take a further 3–10 business days. Refunds go to the original payment method.

Can I exchange a product?

Exchanges are handled as a return followed by a new order. Include your preferred replacement in your return email and we will confirm availability first.

Are there products I cannot return?

Items returned after 30 days, used or installed items, opened hygiene products or consumables (including burned candles), and products marked Final Sale are not eligible for change-of-mind returns. Damaged, defective or misdescribed items are always handled under separate terms — contact us.

The Choir Standard & Products

What is The Choir Standard?

The Choir Standard is the five-question framework every product must pass before it earns a place in our collection: real-life usefulness, honest quality, the gift test, lasting value, and whether the object works well for many kinds of people and homes. Read the full Choir Standard →

Where can I find dimensions, materials and care instructions?

They are included in each product's description. For anything not covered, please contact us.

A product shows as "Sold out." What does that mean?

It is temporarily out of stock with the maker or our fulfilment partner. Please check back, or contact us and we will let you know when it returns.

Account, Payment & Privacy

Do I need an account to order?

No. You can check out as a guest. An account lets you view order history and save your details.

What payment methods do you accept?

Available payment methods are shown at checkout. Payments are processed securely through Shopify's checkout — we do not store your full card details.

How is my personal information used?

To process and fulfill your order, send transactional messages and — only where you have consented — marketing emails. We do not sell your personal information. See our Privacy Policy →

How do I unsubscribe from marketing emails?

Use the unsubscribe link in any marketing email, or email hello@thechoirofessentials.com.

Policies

Shipping & Delivery → · Returns & Refunds → · Privacy Policy → · Terms of Service →