Returns and Refunds

Overview

The Choir of Essentials offers a 30-day return window on eligible products, subject to the conditions below. Nothing in this policy limits any rights you have under applicable Canadian provincial or territorial consumer protection and sale-of-goods legislation, or applicable US consumer protection law.

Contact Us Before Returning Anything

Please do not send an item back without first contacting us. Our products ship from different supplier partners, and each has its own return location. Send us a message through our Contact form or email hello@thechoirofessentials.com with your order number and the reason for the return, and we will reply within 1–2 business days with the correct return address and instructions.

Our published business address is a mailing address and is not a return address. Items sent there, or sent without return instructions, may be delayed or cannot be processed.

Return Eligibility

Change-of-mind returns

We accept change-of-mind returns for products that are:

  • Returned within 30 days of the confirmed delivery date
  • Unused and uninstalled, with no evidence of assembly or installation
  • In their original packaging, or equivalent protective packaging suitable for safe transit

Not eligible for change-of-mind returns

  • Products returned more than 30 days after the confirmed delivery date
  • Products that have been used, installed or assembled
  • Products whose original or protective packaging has been discarded or materially damaged
  • Opened hygiene products, consumables or replacement filters
  • Products marked as Final Sale at the time of purchase

Defective, damaged, incorrectly described or incorrectly shipped products

If a product you received is defective, does not match its description, arrived damaged, or was not the product you ordered, you are entitled to a remedy — including a refund, replacement or exchange — subject to the remedies and time periods required by applicable law, regardless of the change-of-mind conditions above. Please contact us promptly with your order number and photographs of the issue.

Return Shipping Costs

Change-of-mind returns: return shipping is the customer's responsibility in both Canada and the United States. For US customers, returns travel back across the border, and any return shipping, brokerage or customs charges on the return are the customer's responsibility.

Defective, damaged, misdescribed or incorrectly shipped items: The Choir of Essentials covers reasonable return shipping costs once the issue is confirmed.

Refunds

  • Refunds are issued to the original payment method. Store credit may be offered at your request.
  • Returned items are inspected within 2 business days of receipt by the return location.
  • Refunds are processed within 5–7 business days of inspection. Your card issuer may take a further 3–10 business days to show the funds.
  • A partial refund may be issued where only part of an order is returned.

Exchanges

Exchanges are processed as a return of the original item followed by a new order. Tell us your preferred replacement when you contact us and we will confirm availability before you send anything back.

Contact

The Choir of Essentials
hello@thechoirofessentials.com · Contact form · Response within 1–2 business days
Business mailing address (not a return address): Suite 368, 186-8120 No. 2 Road, Richmond, BC V7C 5J8

The version of this policy in effect when you place your order governs that order.

Honesty before aesthetics.

We will never carry something because it looks right. It has to be right. Beautiful things that don't perform are not what this brand is for.

Fewer things, chosen better.

This collection will never be large. It will always be considered. We would rather offer thirty products we believe in completely than three hundred we believe in partially.

Accessible to anyone who values it.

This is not a collection for a particular kind of person or a particular kind of home. Thoughtful quality belongs to everyone. That is a principle this brand will not compromise.